One workspace, one shared truth
When every agent works from the same clients, trips, and bookings, the handover stops being a guessing game.
Most agency tools silo data per user. That is fine until someone is off and a booking needs chasing.
Shared by default
Clients, trips, and bookings live in one place every agent can see. No private spreadsheets, no "ask Kim, she has it".
The handover disappears
When the record is already complete and shared, there is nothing to hand over. The next agent just picks it up.